Frequently asked questions about returns, refunds, and exchanges.

What are the refund options?

We do not offer refunds, we provide In-Store Credit and/or Exchanges on items of the same or lesser amount.

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start.
  • Follow the instructions and select the items you want to return.
  • Once your request is approved, you will get a confirmation email with shipping guidelines.

What items are returnable? 

  • Within 7 days from the delivery.
  • In unused and unworn condition.
  • In the original packaging with all the tags intact.

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable)
  • Earrings

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

 How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my credit/exchange?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at info@shopcloset38.com